Hi Jess,
I have just cycled at Manchester fertility. I think it might be a good idea to attend their open day - this feb one might be booked. But next one is 10th March which is round the corner. I think I have had good experience so far...my cycle didn't end up in a transfer though because of high progesterone levels which they prewarned me about. I think I know which lady you spoke to - she is new. She doesn't know anything, but she is helpful. I would say Manchester fertility are really good at getting back to you and a really long history...I didn't believe them when they said we would just be having normal simple Ivs over Icsi, and we have ended up with 3 polar bears, so I a waiting for the drugs to leave my body and settle, so I can my Fet in a 8 weeks...