I have not been happy with my treatment at my clinic over the course of the last year. I have felt like the clinic administered production line, one size fits all tx. I have changed clinic in the past so this is my second clinic and have just sent off a letter of complaint to the head clinician requesting a personal meeting to discuss my protocol and explain issues I had with my last IVF. Should I also send a copy to the Head of the Department. I believe the clinic made a mistake and I ideally want part funding of my next cycle if I use them again. Has anyone achieved this is in the past? Any advice on complaint procedures?