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154 Posts
hi girls,
i was wondering if anyone can enlighten me as to what the work reference is for. The reason i ask is that the call centre i work at is awful. 2 years ago they made the majority of the office staff redundant and kept the 'creme de la creme' of staff to keep the office ticking over (i was one of the people they kept - i was excellent then apparently but i am rubbish now!!) They have now recruited loads of new staff and raised our targets to unreachable levels.
I spoke with a union rep the other day and she told me that over the 3 call centres only 15% of staff are reaching their monthly targets and if you miss them more than twice they will take disciplinary action against us and sack us. The top manager said obviously the other 85% are not working hard enough! My theory is that maybe they want to move the call centre abroad(who knows - i cant make any sense of it- maybe they dont want to make redundancy payments) Anyway in the last few months i know of 4 supervisors in tears over having to enforce these targets and that doesnt begin to start on the low morale of actual staff who are on the front line. I missed my target last month and complained to the union about it and said that everyone was stressed. She recommended that i say that i am stressed and that it will then make it harder for them to take any disciplinary.
Im worried that if i do this then later on when the Employment reference is taken up it will look bad on me. But im also worried for my job as are all the staff who i have spoken to.
Thanks for any help (i am currently looking for another job
)
tracey x
i was wondering if anyone can enlighten me as to what the work reference is for. The reason i ask is that the call centre i work at is awful. 2 years ago they made the majority of the office staff redundant and kept the 'creme de la creme' of staff to keep the office ticking over (i was one of the people they kept - i was excellent then apparently but i am rubbish now!!) They have now recruited loads of new staff and raised our targets to unreachable levels.
I spoke with a union rep the other day and she told me that over the 3 call centres only 15% of staff are reaching their monthly targets and if you miss them more than twice they will take disciplinary action against us and sack us. The top manager said obviously the other 85% are not working hard enough! My theory is that maybe they want to move the call centre abroad(who knows - i cant make any sense of it- maybe they dont want to make redundancy payments) Anyway in the last few months i know of 4 supervisors in tears over having to enforce these targets and that doesnt begin to start on the low morale of actual staff who are on the front line. I missed my target last month and complained to the union about it and said that everyone was stressed. She recommended that i say that i am stressed and that it will then make it harder for them to take any disciplinary.
Im worried that if i do this then later on when the Employment reference is taken up it will look bad on me. But im also worried for my job as are all the staff who i have spoken to.
Thanks for any help (i am currently looking for another job
tracey x